Two quick checks. First, run your store URL through Google PageSpeed Insights — if your mobile score is under 60 or your Largest Contentful Paint is over 2.5 seconds, you’re losing visitors before they see your product.

Second, look at your conversion rate in GA4 or Shopify Analytics. The South African ecommerce average sits between 1.5% and 2.5%. If yours is below that, there’s revenue being left on the table — usually 30–100% more without spending more on ads. Our free audit pinpoints exactly where.

Both. We’ve optimised Shopify, Shopify Plus, WooCommerce, and a few custom builds. Each platform has its own quirks — Shopify locks down certain URL structures and theme code, WooCommerce gives more flexibility but needs careful plugin management — and we know how to work within each platform’s strengths and limitations.

Speed improvements and checkout fixes typically show measurable impact within 2–4 weeks — sometimes within days. Email automation starts recovering revenue from week one once flows are live. Product page and CRO changes usually take 6–8 weeks to show statistically significant lift because we need real traffic data to validate the changes.

By month three, you should see compounding revenue impact across speed, conversion rate, AOV, and retention combined.

No. We work on a staging copy of your store first, test every change, and roll out incrementally with rollback safety. Brand identity stays yours — we improve clarity, speed, and conversion without redesigning what you’ve already built.

If we believe a full redesign would deliver better returns, we’ll tell you upfront and quote that separately. For most stores, optimisation delivers more revenue than a redesign anyway.

It depends on your store’s size, current state, and scope. Most SA store owners we work with invest between R12,000 and R25,000 per month for a 90-day ecommerce optimisation engagement, which typically returns 3–5× in additional monthly revenue by month three.

The free audit tells you exactly what your store needs and what we’d quote. If the maths doesn’t work for your business, we’ll tell you that too.

Yes — and most of our clients move that way over time. Optimisation, paid media, and email work better together because they share the same data and the same customer. We run all three as one connected system rather than three separate agencies, which is why our clients see compounding ROI rather than channel-by-channel performance fights.

Two options. You can wrap the engagement and run the optimised store yourself — everything is documented and your team owns it. Or you can continue on a lighter monthly retainer for ongoing testing, performance monitoring, and quarterly deeper improvements.

Most clients stay on the monthly retainer because ecommerce is never “done” — markets change, customer behaviour shifts, platforms update. But there’s no lock-in. You’re free to leave any time.

We guarantee the work: a clear scope, transparent reporting, and execution to a senior standard. We don’t guarantee specific revenue numbers because that depends on factors outside our control — your products, your market, your ad spend, seasonality.

What we can say is that across every ecommerce optimisation engagement we’ve run, the store’s revenue per visitor has improved measurably. The free audit will tell you what to realistically expect for your specific store.